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How to fix ECUHELP KT200II error Splash?

ECUHELP KT200II gets the error “Splash” (shown below).
ECUHELP KT200II error Splash

Possible reason and solution:
1. Synchronization clock in pc, before starting the program.
2. It is a server issue, it looks like the Chinese have some problems. If you have the offline version, it should work fine.
3. Check your Internet