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How to fix ECUHELP KT200II can’t connect to Audi MED 9.1.1?

One user feedback: ECUHELP KT200II can’t connect to Audi MED 9.1.1, it showed “Turn the dashboard off and back on, then wait for 10s before proceeding.” (shown as the following image), then I click “ok”, nothing shows again.
fix ECUHELP KT200II can't connect to Audi MED 9.1.1-01

And this user attached the images with pinout on ecu connection and make process entire.
ECUHELP KT200II read Audi MED 9.1.1 on Bench-02 ECUHELP KT200II read Audi MED 9.1.1 on Bench-03 ECUHELP KT200II read Audi MED 9.1.1 on Bench-04

Advice:
Advise try the pinout, just brown and white, and remove big + , try it safely.
ECUHELP KT200II read Audi MED 9.1.1 on Bench-06

Finally, tested ECUHELP KT200II to read Audi MED 9.1.1 on Bench 100% ok, then this user can write 100% ok too.